Diamant's diary. 📔

Heyo here, I’m officially starting this diary with a little #StoryTime!

So, basically, I had 2 problems that involved 2 different companies. And so since I found it kinda funny how opposed these support was, I felt like I need to write something about it. (Yeah It’s not the most interesting story to start a blog but whatever.)

Google’s Support: The fast, nice, and warming one.

Let’s go with the good one first: Google.

I’m a big Google addict, for real, this article is written on a chromebook, just to say how deep am I into it. And with this story, I’m feeling more into it.

My problem basically was that I have power-washed (aka factory reset) my Chromebook and since then, Youtube’s (and YT Music’s) offline feature wouldn’t work since I reached the device limit that Youtube premium has. (Because, Yeah, YT premium has a 10 device limit)

So I just started a chat discussion with the support. 10 minutes later, my issue was fixed and a night later, my problem was gone.

The support took a lot of care about me, asking about my name, if the mail was correct, was funny, nice, felt like a human and not Gemini behind hidden.

Now let’s go talk about the bad one.

Amazon: Late and don’t care.

I don’t have screens for this one in English because, well, I’m French, and so I did this one in French.

But long story short: I bought something on Amazon with prime, the delivery was late, I didn’t have any news for days.

So I asked Amazon where is my thing than I’ve ordered than I should have it 4 days ago. I precisely asked for information. On the page, Amazon said that the delivery was postponed to the 4th and that if it wasn’t the case, I could be able to refund. (than I did)

Here’s the translated response:

“I’ve done some verification, and your purchase is on the road and will be delivered the 4th.”

“About the delay, once the delivery will be marked as done, you can ask about a little commercial gesture as a compensation.”

“I’ll speak at my hierarcy about this incident to avoid than these types of accident will stop and to assure the good reception of your delivery.”

So, he just told me information than I already have, to take another support once I’m done for maybe ask for a commercial gesture and “yeah I’ll speak to Jeff about that, don’t worry, it will be fixed” without providing me like WHERE is the thing I bought nor HOW did the thing you promised me than it will be delivered in the next 24h with prime have a 5 days delay???

I don’t have many problems with Amazon, this was one of the 1st time that I was dealing with an issue like this. But I took this as just a “fuck off, I read what I see on your profile and hecc u for having some infos”.

At this point, I don’t know if it was a real human I had in front of me.

Conclusion.

So yeah, Google won here. Idk if this story time was interesting, but at least it existed. Also, fuck you amazon, I’ll not ask your robot chat assistant for a compensation, because like, you already SHOULD give me one, jeez.